Returns

We really hope that you're happy with your purchase! Although, if you'd like to make a hassle-free return for a refund or an exchange, we're here to help...

Cancellations - Pre-delivery

We're sorry to hear you wish to cancel your order. Please email us at [email protected] as soon as you can - and include your order number if possible. We'll cancel your order for you.

Returns - After delivery

We put so much care into selecting our beds and furniture, which makes us very confident that you’ll love your purchase. We are so confident that we offer a 14-day money-back guarantee from the day you receive your items.

In the unlikely event that you wish to return an item, please email us at [email protected] within 14 days of delivery. We can collect the item at a cost of £49 which will be deducted from your refund. Alternatively, you may organise the return.

Please ensure items are returned in new condition; unused, unassembled and still in their original packaging.

 

Refunds

Refunds are issued within 48 hours of receiving returned items. Please allow 3 to 5 working days for the funds to show in your account.

Faulty or Damaged items

If you receive any faulty or damaged goods, please notify us within 48 hours of delivery and we’ll send a replacement as quickly as possible.

Missing Parts

If an item is received with missing parts, please let us know and we’ll send a replacement as quickly as possible.

Exchange – 60-Night Sleep Trial

All of our mattresses come with a 60-Night Sleep Trial for your peace of mind. What's more, you’ll find some of our mattresses come with an extended sleep trial.

We really hope you love your new mattress. In the unlikely event that you’re not getting on with it, we’re happy to offer you a refund or an exchange to make sure you find the mattress that’s perfect for you.

Click here for more information.

Contact Us

Please get in touch if you have any questions, we’re always happy to help.

You may telephone us on 01422 349860 or email us at [email protected].

We're open Monday to Saturday from 9.30am to 5pm.